Terms of service

Introduction:

Welcome to Libaas-e-Arzoo, a women's fashion and ready-to-wear clothing brand dedicated to bringing together traditional Pakistani elegance and modern style.

These Terms & Conditions govern your access to and use of our website, including browsing our collections, placing orders, and using our services. By accessing our website or purchasing our products, you agree to these terms.

If you do not agree with these Terms & Conditions, please discontinue using our website.

Throughout these terms, the words "we," "us," and "our" refer to Libaas-e-Arzoo, while "you" and "your" refer to our website visitors and customers.

Eligibility and Website Use:

By using our website, you confirm that you are legally capable of entering into a purchase transaction under applicable laws.

You agree to use our website only for lawful purposes and in a manner that does not interfere with its operation or other customers' shopping experience.

You must not:

- Use our website for fraudulent or unlawful activities.
- Provide false or misleading personal or order information.
- Attempt unauthorized access to our website or its systems.
- Interfere with website security, functionality, or performance.
- Copy, reproduce, or misuse website content without permission.

We reserve the right to restrict access where there is reasonable evidence of misuse or a violation of these terms, subject to applicable law.

Products and Descriptions:

At Libaas-e-Arzoo, we make reasonable efforts to display our products accurately, including their colours, designs, fabric details, sizes, and prices.

However, customers should be aware that:

- Product colours may appear slightly different depending on screen settings, lighting, and photography.
- Minor variations in fabric texture, print placement, or finishing may occur.
- Product availability may change without prior notice.
- Product descriptions and size information should be reviewed carefully before placing an order.

We aim to ensure that the information on our website is accurate. If a significant product description or listing error is identified, we will take reasonable steps to address it.

Pricing and Promotions:

All product prices will be displayed in Pakistani Rupees (PKR), unless otherwise stated.

Prices and promotional offers may change from time to time. Any change will not automatically alter the price of an order that has already been accepted, except where correction or cancellation is permitted by applicable law and communicated appropriately.

- Delivery charges and any other applicable fees will be communicated before order confirmation.
- Promotional discounts may be subject to specific conditions, validity periods, or product exclusions.
- Discount codes must be used according to their stated terms.
- Offers cannot be combined unless explicitly permitted.
- If a pricing error is discovered, we will contact the customer before taking any further action regarding the affected order.

Orders and Order Confirmation:

When you place an order through our website, you submit a request to purchase the selected products.

All orders are subject to product availability, verification, and confirmation.

By placing an order, you agree to:

- Provide accurate contact and delivery information.
- Review your selected products, sizes, quantities, and total amount before checkout.
- Respond to reasonable requests for order verification.
- Pay the applicable order amount and any disclosed charges.

For Cash on Delivery orders, we may contact you by phone or WhatsApp to confirm your order.

An order confirmation message or email acknowledges receipt of your order. Where further verification is required, the order may remain pending until confirmation is completed.

Order Cancellation and Changes:

If you need to cancel an order or change its size, product, or delivery address, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate requests made before the order is processed or dispatched. However, changes cannot be guaranteed once preparation, packaging, or dispatch has begun.

We may cancel or decline an order where:

- The requested product is unavailable.
- Essential order information cannot be verified.
- A material pricing or listing error has occurred.
- There is reasonable evidence of fraud or misuse.

If an order has already been paid for and is cancelled by us, any applicable refund will be handled in accordance with the relevant payment and refund arrangements and applicable law.

Payment Methods:

The payment methods available on our website will be displayed during checkout.

Depending on the options we offer, these may include Cash on Delivery, bank transfer, or digital payment services.

Customers agree to complete payment using an available and authorized method.

For online payments, payment processing may be handled by third-party payment providers. Their own terms and privacy practices may also apply.

We do not request sensitive payment credentials through unofficial messages. Customers should use only the payment instructions provided through our official channels.

Shipping and Delivery:

We aim to process and deliver orders within the estimated timeframes communicated on our website or at checkout.

Delivery timelines are estimates and may vary depending on the destination, courier availability, public holidays, weather conditions, and other circumstances.

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

Please note:

- Tracking information will be shared where available.
- Someone may need to be available at the delivery address to receive the parcel.
- Failed deliveries or incorrect addresses may result in delays or additional delivery charges where applicable and communicated.
- If an order is delayed beyond the expected period, customers may contact us for assistance.

For further information, please review our Shipping & Delivery Policy.

Returns, Exchanges, and Refunds:

We want our customers to have a satisfactory shopping experience. Requests involving damaged, defective, or incorrect products will be reviewed in accordance with our Return & Exchange Policy.

Customers should:

- Contact us within the timeframe stated in that policy.
- Provide their order number and clear photographs where requested.
- Keep the product, original tags, and packaging available for review.
- Follow the return or exchange instructions provided by our team.

Eligibility for size exchanges, returns, and refunds depends on the published policy, product availability, and applicable legal requirements.

Nothing in these terms is intended to remove any consumer rights that cannot legally be excluded.

Please read our Return & Exchange Policy before completing your purchase.

Product Care and Customer Responsibility:

Customers are encouraged to review product descriptions and care instructions before use.

To help preserve the quality of your clothing:

- Follow the washing and care instructions provided with the product.
- Check size information before placing your order.
- Inspect your parcel promptly after delivery.
- Contact customer support if you identify a product issue covered by our policies.

Damage caused by improper washing, accidental damage, alterations, or ordinary wear and tear may affect eligibility for a return or exchange, subject to applicable consumer rights.

Intellectual Property:

All original content published on the Libaas-e-Arzoo website, including logos, brand elements, text, graphics, photographs, and designs, is owned by or licensed to Libaas-e-Arzoo, unless otherwise stated.

You may browse the website and use its content for personal, non-commercial shopping purposes.

Without prior written permission, you must not:

- Copy or republish our original website content for commercial use.
- Reproduce our logo or brand identity in a way that suggests an official association.
- Use our product photographs or written material to promote another business.
- Modify or distribute protected content without authorization.

All third-party trademarks and content remain the property of their respective owners.

Third-Party Services and Links:

Our website may use or link to third-party services, such as courier companies, payment providers, analytics tools, or social media platforms.

These services may operate under their own terms, privacy policies, and security practices.

We are not responsible for the independent policies or operations of third-party websites and services. However, this does not limit any responsibility we may have under applicable law.

Privacy and Personal Information:

We collect and use customer information to manage orders, arrange delivery, communicate with customers, and provide support.

Necessary information may be shared with service providers when required to complete a transaction or deliver a service.

We take reasonable measures to protect personal information and do not sell customer personal information as described in our Privacy Policy.

For more information about the collection, use, and protection of personal information, please read our Privacy Policy.

Website Availability and Accuracy:

We aim to keep our website available, functional, and up to date. However, temporary interruptions may occur because of maintenance, technical issues, updates, or circumstances beyond our reasonable control.

We do not guarantee that the website will always be uninterrupted or completely error-free.

If a technical issue affects an order, payment, or product listing, please contact our support team so that we can review the matter and take appropriate action.

Limitation of Liability:

To the extent permitted by applicable law, Libaas-e-Arzoo will not be responsible for indirect losses arising from circumstances outside our reasonable control, including certain third-party service interruptions or courier delays.

Nothing in these terms excludes or limits liability for fraud, deliberate misconduct, or any responsibility that cannot legally be excluded or limited under applicable law.

Customers retain any mandatory rights available to them under applicable consumer protection laws.

Changes to These Terms:

We may revise these Terms & Conditions to reflect changes in our products, services, business practices, or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes will apply as permitted by applicable law. Where required, we will provide appropriate notice or obtain consent.

Governing Law and Disputes:

These Terms & Conditions are subject to the applicable laws of Pakistan.

If you have a concern about an order or our services, we encourage you to contact our customer support team first so that we can try to resolve the matter fairly.

Nothing in this section limits your right to seek remedies through the appropriate legal or consumer protection channels.

Contact Information:

If you have questions about these Terms & Conditions, an order, or our services, please contact us through the details below.

- Brand: Libaas-e-Arzoo
- Email: info@libaasearzoo.com

- WhatsApp: +92 302 222 3660

- Customer Support Hours: Mon - Sat 09:00 AM to 09:00 PM

We appreciate your trust in Libaas-e-Arzoo and thank you for being a part of our journey.

Libaas-e-Arzoo! Rooted in Tradition, Created for Today.